Warning: This place is like a prison!
Once you make a reservation, they won’t allow you to cancel it—no matter how terrible your experience is. Last night, I couldn’t sleep at all due to an uncomfortable and too-short bed, as well as the light from outside and the lack of soundproofing.
I politely asked the hotel to cancel my reservation for six hours straight, from 6:00 AM to 12:00 PM! I just wanted to leave and find something else. However, they refused, even though Trip.com offered the option. The hotel simply wouldn’t agree.
They eventually moved me to a better room, but the bad impression remained. The staff was rude at first, and although their attitude improved later, it wasn’t enough to make up for the experience.
I do not recommend this hotel.
Terjemah